Draped gown- Pre order

Return & Refund Policy

Last updated on July 12th 2023

Label Shalini believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

As there is no return or refund policy so you can not request for return. Although if you have any issue with the product you can raise for exchange.

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any exchange approved by the Label Shalini, it’ll take 15 - 20 days for the refund to be processed to the end customer.

 

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@labelshalini.com